Rough agenda for meeting – May 12, 2008

Matt

Welcome, thanks for coming.

Introduce everyone to each other.

Focus of the meeting to establish duties, store philosophy, standards, and address any issues anyone has.

Lay out concerns, tardiness, performance, teamwork, music volume, etc.

Appreciation of enthusiasm and helpfulness during this transition.

Moving forward, where we're going, plans for future stores, needing people to serve as in store supervisors, etc.

All else that you wish to discuss.

Richard

Echo appreciation of cooperation and enthusiasm.

Outline what my ideas and concepts for the stores are, i.e. unifying the stores in product selection and mentality, no more us and them.

Giving specific areas of responsibility to people, understanding that waiting on the customer is always the priority, but sometimes it is necessary to excuse oneself from a customer that wants to monopolize all of our time, we all have our fans.

A brief look around the store, emphasizing the similarities and showing areas of concern, and what can be done with free time, facing, checking produce, straightening, etc.

State that we are here to serve the customer and as such, their desires have to be at the top of the list at all times. Complaints, requests, concerns, etc., should, and have, been passed on, be assured that they will be addressed. Message book.

Q & A

Brief wine, Cheese tasting

Notes:

Richard Williams

2008-05-08T19:04:24

Richard Williams